Frequently Asked Questions

Mainly home counties, London and Greater London. However, feel free to get in touch and we can discuss your needs wherever you are as we have even taken on jobs abroad before. We are flexible.

Yes, we offer emergency window repair services for situations such as broken glass or damaged frames. Dependent on the circumstances we’ll strive to fulfill your needs and make your property safe.

We can replace just one window if that is all that is needed. However, there are economies of scale for multiple installations.

It is difficult to be definitive as every order is different. We strive to move as quickly as possible from survey to order to sourcing to installation. We will provide an estimated timeline at the time of survey and keep in regular contact if timings change.

We have relationships with many reputable and reliable builders and other traders that we can align to the job or if you'd prefer to use your own builders we can work directly with them.

10 year guarantee on window frames. Glass to be discussed dependent on circumstances.

We use the highest quality products with multi-locking systems, adhering to industry wide security protocols. UPVC frames contain aluminium support frames within, adding strength. Toughened glass or laminated glass used in all doors and ground floor windows as necessary. UPVC Door panels have a supporting MDF inner layer ensuring strength and security.

We are extremely careful when removing existing windows for replacement and our wealth of experience means there is no damage roughly 90% of the time. There will always be the possibility that a removal could prove difficult and a tile could be broken, for example. However, rest assured that the end result will not show any imperfections. Plaster & rendering will be replaced in keeping with what's currently there.

Case by case dependent on the job. This will be discussed and clearly laid out during the survey and quote process.

Obviously there is the aesthetic value of new windows and doors or additional space from a new conservatory but more practically, double glazed windows will improve the energy efficiency of your home (18% of heat loss is through windows) and reduce outside noise from roads, trains etc. At a time where energy prices are at an all time high, investment now will pay off in the long term. For more information visit the Energy Saving Trust.

The only installations we are reluctant to undertake are Velux Windows. Often these are better served by the professionals who do the associated building work such as adding a Dormer to your property or completing a loft conversion. We consider all jobs though so with specific details we can still discuss the possibility.